Privacy Policy

Article 1. Introduction

1.1 This Privacy Policy (the “Policy”) explains how IHS Entertainment Group (“IHS”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data and related information in connection with its Roblox Studio operations, creative projects, community platforms, digital services, and support systems.

1.2 IHS Entertainment Group operates as a Roblox Studio, creative project environment, and community-driven studio structure offering digital experiences, community spaces, support channels, project systems, and related services.

1.3 This Policy applies to personal data and related information collected through:
1.3.1 Roblox experiences and related systems;
1.3.2 Discord servers and community environments;
1.3.3 websites, forms, portals, and dashboards;
1.3.4 support tickets, contact forms, and email communications;
1.3.5 creator, collaborator, and application processes;
1.3.6 other digital environments operated, managed, or used by IHS.

1.4 By accessing or using IHS services, you acknowledge that your information may be processed as described in this Policy.

1.5 This Policy should be read together with the IHS Terms of Service and any project-specific notices, rules, or supplemental privacy disclosures that may apply.

Article 2. Definitions

2.1 “Personal Data” means any information relating to an identified or identifiable natural person, or any information that may reasonably be linked to an individual, where applicable under relevant privacy laws.

2.2 “Processing” means any operation performed on Personal Data, including collection, recording, storage, organization, structuring, use, review, disclosure, deletion, or retention.

2.3 “User” means any individual who accesses, uses, participates in, or interacts with IHS services, platforms, projects, or communities.

2.4 “Platforms” means third-party services used by IHS, including but not limited to Roblox, Discord, Google services, and other external tools or service providers.

2.5 “Service Providers” means third parties engaged by or used by IHS to support operational, technical, administrative, communication, moderation, or hosting-related functions.

2.6 “Community Records” means logs, moderation history, support records, reports, and similar information maintained for the operation and safety of IHS services.

Article 3. Scope of this Policy

3.1 This Policy applies to information processed by IHS in connection with the operation of its services, communities, projects, systems, and support channels.

3.2 This Policy does not automatically apply to third-party platforms themselves, including Roblox, Discord, or other external services, which maintain their own privacy policies and data practices.

3.3 Where you use a third-party platform to access IHS, your data may also be processed by that platform under its own terms and privacy rules.

3.4 IHS is not responsible for the privacy practices of third-party platforms, websites, or tools that it does not control.

Article 4. Categories of Information We Collect

4.1 IHS may collect and process the following categories of information, depending on how you interact with our services.

Article 4.1. Account and Profile Information

4.1.1 We may collect usernames, display names, user IDs, profile identifiers, linked platform accounts, and similar public or submitted account information.

Article 4.2. Contact and Communication Information

4.2.1 We may collect email addresses, ticket content, support messages, contact form entries, appeal submissions, and other communication data you choose to send to us.

Article 4.3. Community and Participation Information

4.3.1 We may collect information about your participation in IHS communities, including role information, event participation, server-related actions, application history, partnership inquiries, and project involvement.

Article 4.4. Support and Moderation Information

4.4.1 We may collect support history, reports, moderation actions, sanctions, warnings, appeal records, evidence submissions, complaint records, and related administrative notes.

Article 4.5. Technical and Usage Information

4.5.1 We may collect technical or usage-related information made available through our systems or the platforms we use, including timestamps, access logs, interaction records, form metadata, device-related metadata where available, and system activity related to support, moderation, or platform use.

Article 4.6. Payment and Transaction-Related Information

4.6.1 Where applicable, we may receive limited transaction-related information connected to donations, commissions, purchases, benefits, or payment disputes.

4.6.2 IHS does not necessarily store full payment card or banking data unless expressly stated and operationally required. Payment processing is often handled by third-party platforms or payment providers.

Article 4.7. Application and Collaboration Information

4.7.1 We may collect information submitted through applications, creator forms, staff applications, partnership forms, recruitment processes, or collaboration inquiries.

Article 4.8. User-Submitted Content

4.8.1 We may collect and store content you submit to us, including attachments, screenshots, media, reports, suggestions, feedback, and documentation relevant to our services or support processes.

Article 5. How We Collect Information

5.1 IHS may collect information:
5.1.1 directly from you when you submit it;
5.1.2 through your use of our services and systems;
5.1.3 through platform integrations and tools;
5.1.4 through support and moderation processes;
5.1.5 through event participation, applications, and forms;
5.1.6 from other users who submit reports or evidence;
5.1.7 from third-party platforms where relevant to the operation of IHS.

5.2 Some information may be collected automatically through platform functionality, website functionality, forms, bots, logging systems, or connected service tools.

Article 6. Purposes of Processing

6.1 IHS may process information for the following purposes:
6.1.1 operating, maintaining, and improving IHS services, projects, and community systems;
6.1.2 managing user access, permissions, participation, and eligibility;
6.1.3 providing support and responding to requests, appeals, reports, and inquiries;
6.1.4 enforcing rules, policies, and community standards;
6.1.5 detecting, investigating, and preventing abuse, fraud, misconduct, or security issues;
6.1.6 reviewing applications, creator submissions, staffing requests, and collaboration proposals;
6.1.7 communicating announcements, operational notices, service updates, and project-related information;
6.1.8 maintaining internal records, audit trails, and continuity files;
6.1.9 protecting the rights, safety, integrity, and stability of IHS, its users, staff, collaborators, and communities;
6.1.10 complying with applicable platform rules, operational requirements, and legal obligations where applicable.

Article 7. Legal Bases for Processing

7.1 Where applicable law requires a legal basis for processing, IHS may rely on one or more of the following:
7.1.1 your consent;
7.1.2 the necessity to perform or administer a service or requested interaction;
7.1.3 compliance with legal obligations;
7.1.4 legitimate interests pursued by IHS, including safety, moderation, service administration, abuse prevention, community protection, and operational continuity.

7.2 Where we rely on consent, you may withdraw that consent where legally applicable, subject to any lawful basis we may still have for retaining or processing certain data.

Article 8. Use of Moderation, Safety, and Support Records

8.1 IHS may maintain moderation, support, and safety-related records to ensure the safe and stable operation of its services and communities.

8.2 These records may include:
8.2.1 warnings;
8.2.2 restrictions;
8.2.3 reports and evidence;
8.2.4 appeal histories;
8.2.5 support records;
8.2.6 internal operational notes;
8.2.7 linked account or evasion indicators where relevant.

8.3 Such records may be retained and reviewed for enforcement consistency, user safety, appeal handling, abuse prevention, and administrative continuity.

Article 9. Sharing of Information

9.1 IHS does not sell personal data in the ordinary commercial sense unless expressly stated otherwise.

9.2 IHS may share information where reasonably necessary with:
9.2.1 service providers supporting hosting, forms, communications, logging, or administration;
9.2.2 moderators, staff members, or project leads who require access for operational purposes;
9.2.3 collaboration partners where relevant to a shared project, submission, or issue;
9.2.4 platform providers where reports, enforcement actions, abuse handling, or compliance processes require it;
9.2.5 legal, regulatory, or enforcement authorities where disclosure is required or reasonably necessary under applicable law or rights-protection circumstances.

9.3 Information shared internally or externally will be limited, where reasonably possible, to what is necessary for the relevant purpose.

Article 10. International and Platform-Based Processing

10.1 Because IHS uses global digital platforms and third-party service tools, your information may be processed in countries other than your own.

10.2 By using IHS services through international platforms, you understand that your information may be transferred, stored, or processed across jurisdictions, subject to the practices of those platforms and service providers.

10.3 Where required by applicable law, IHS will seek to use reasonable measures to support appropriate handling of such transfers.

Article 11. Data Retention

11.1 IHS retains information for as long as reasonably necessary for the purposes set out in this Policy, including support, moderation, security, operational continuity, project administration, dispute handling, and compliance.

11.2 Retention periods may vary depending on:
11.2.1 the type of data involved;
11.2.2 the purpose for which it was collected;
11.2.3 the sensitivity of the information;
11.2.4 the need for records in moderation, fraud prevention, or appeals;
11.2.5 applicable legal or platform requirements.

11.3 IHS may delete, anonymize, archive, or restrict data when it is no longer reasonably necessary, subject to operational and legal needs.

11.4 Certain records may be retained for longer periods where necessary for evidence, repeat-abuse prevention, legal defense, security review, or administrative continuity.

Article 12. Data Security

12.1 IHS takes reasonable technical, organizational, and operational measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

12.2 However, no platform, storage method, digital system, or online transmission can be guaranteed to be completely secure.

12.3 Users are also responsible for protecting their own accounts, credentials, devices, and communications when interacting with IHS.

Article 13. Children and Age-Related Considerations

13.1 IHS operates within digital and community environments that may be accessed through platforms used by minors, subject to the rules of those platforms.

13.2 Users are responsible for meeting the age and account requirements of the platforms they use to access IHS.

13.3 Where IHS becomes aware that information has been collected in a manner that requires removal under applicable law or platform policy, IHS may take reasonable steps to delete or restrict such information.

13.4 Parents, guardians, or authorized representatives who believe a child has submitted personal data inappropriately may contact IHS through the appropriate official channel.

Article 14. Cookies, Tracking, and Similar Technologies

14.1 Where IHS operates a website, form, dashboard, or portal, cookies or similar technologies may be used for functionality, session management, analytics, security, or preference handling.

14.2 The specific use of cookies and similar technologies may depend on the tools, website services, or hosting providers used by IHS.

14.3 Users may be able to manage some cookie preferences through their browser or device settings, subject to technical limitations.

14.4 Where legally required, additional cookie notices or consent mechanisms may be provided.

Article 15. Your Rights

15.1 Depending on your location and applicable law, you may have rights relating to your personal data, including the right to:
15.1.1 request access to certain personal data;
15.1.2 request correction of inaccurate data;
15.1.3 request deletion of certain data;
15.1.4 request restriction of certain processing;
15.1.5 object to certain processing;
15.1.6 request data portability where applicable;
15.1.7 withdraw consent where processing is based on consent.

15.2 These rights are not absolute and may be limited where:
15.2.1 retention is necessary for moderation, safety, fraud prevention, or dispute records;
15.2.2 the request affects the rights of others;
15.2.3 continued processing is required by law or justified by a lawful basis;
15.2.4 deletion or restriction would undermine the integrity or security of IHS operations.

15.3 IHS may request reasonable verification before acting on a privacy request.

Article 16. Requests, Corrections, and Deletion

16.1 Users may submit privacy-related requests through the official support, contact, or designated request channels made available by IHS.

16.2 Requests should be sufficiently clear and specific to allow proper review.

16.3 IHS may refuse, limit, or defer a request where permitted by applicable law, including where the request is manifestly unfounded, excessive, abusive, unverifiable, or conflicts with legitimate retention needs.

16.4 Where deletion is requested, IHS may retain certain records where reasonably necessary for compliance, safety, dispute handling, or evidence preservation.

Article 17. External Platforms and Third-Party Services

17.1 IHS relies on third-party platforms and services, including Roblox, Discord, form providers, communication tools, and hosting or workflow providers.

17.2 Those third-party platforms may independently collect and process your information under their own privacy notices and terms.

17.3 IHS encourages users to review the privacy policies of the platforms they use to access IHS services.

17.4 IHS is not responsible for the independent privacy, security, or data-handling practices of third-party services outside its control.

Article 18. Changes to this Privacy Policy

18.1 IHS may amend, update, revise, or replace this Privacy Policy from time to time.

18.2 Updated versions may become effective upon posting, publication, or other reasonable notice by IHS.

18.3 Continued use of IHS services after an updated Policy takes effect may constitute acknowledgment of the updated Policy, to the extent permitted by law.

18.4 Users are responsible for reviewing the current version of this Policy periodically.

Article 19. Complaints and Concerns

19.1 Users who have concerns about privacy, data use, or this Policy may contact IHS through the designated official channels.

19.2 Where applicable law grants the right to lodge a complaint with a supervisory or regulatory authority, nothing in this Policy removes that right.

Article 20. Contact

20.1 Questions, requests, privacy concerns, correction requests, deletion requests, or complaints relating to this Privacy Policy may be submitted through the official support or contact channels designated by IHS Entertainment Group.

20.2 Where IHS provides a dedicated email address, website form, Discord ticket process, or support portal, Users should use the most appropriate official channel for their request.