Privacy Policy

Effective Date: November 9, 2025
Entity: IHS Entertainment Group ("IHS", "we", "our", or "us") 

1. Introduction

This Privacy Policy explains how IHS Entertainment Group collects, uses, stores, and protects your personal data when you use our websites, games, applications, or related services ("Services").
By accessing or using our Services, you consent to the practices described in this Policy.

2. Data We Collect

We may collect the following categories of personal data:

2.1. Information You Provide

  • Account details (username, email address, password)

  • Payment information (processed securely via third-party providers)

  • Communications (support requests, forms, or feedback)

  • Optional demographic or gameplay data

2.2. Information Collected Automatically

  • IP address, device type, and browser information

  • Game usage statistics, crash logs, or connection data

  • Cookies and similar technologies (see Cookie Policy)

2.3. Information from Third Parties

If you link or access our Services via third parties (such as Discord, Roblox, or game platforms), we may receive limited user data in accordance with their privacy settings and policies.

3. How We Use Your Information

We use personal data to:

  • Provide and operate our Services

  • Manage accounts and user access

  • Process payments and transactions

  • Improve performance and user experience

  • Detect and prevent fraud or abuse

  • Comply with legal obligations

We will never sell your personal data to third parties.

4. Legal Basis for Processing

Under the EU General Data Protection Regulation (GDPR), we rely on the following legal bases:

  • Contractual necessity (to deliver our Services)

  • Legitimate interest (to ensure security and functionality)

  • Consent (for optional cookies or marketing)

  • Legal obligation (to comply with tax or regulatory laws)

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes stated above or as required by law.
Inactive accounts or outdated data may be anonymized or deleted after a reasonable period.

6. Data Sharing

We may share limited data with:

  • Trusted service providers (hosting, analytics, or payment processors)

  • Legal authorities, if required by law or for protection against fraud or misuse

All partners are contractually bound to respect privacy and security standards.

7. International Transfers

Data may be processed or stored in other countries where IHS or its partners operate.
We ensure that any data transferred outside the EU is protected by appropriate legal safeguards (such as the EU Standard Contractual Clauses).

8. Your Rights

Under GDPR, you have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for specific processing

  • Request a copy of your data (data portability)

  • Object to processing based on legitimate interest

Requests can be sent to privacy@ihsentertainment.com.
We may ask for verification before processing your request.

9. Security

We apply industry-standard security measures to protect your personal data against unauthorized access, loss, or misuse.
Despite these measures, no system is completely secure, and you acknowledge this risk when using online services.

10. Children's Privacy

Our Services are not directed to children under 13 years of age.
If we learn that we have unintentionally collected personal information from a child, we will delete it immediately.

11. Updates to This Policy

We may update this Privacy Policy periodically.
The latest version will always be available on our official website, with the effective date clearly stated.

12. Contact

For privacy-related questions, contact us at: