IHS launches its new helpdesk portal!

16-11-2025

IHS is proud to announce the official launch of its new Helpdesk Portal, designed to provide a faster, clearer, and more structured support experience for all users.

This portal centralizes customer assistance, documentation, and technical guidance into one accessible platform, ensuring a more streamlined workflow for both clients and the IHS Support Team.

A Central Hub for All Support Needs

The Helpdesk Portal brings together multiple support features that were previously spread across different channels. Users can now conveniently:

1. Access Billing & Payment Resources

The portal offers an expanding library of articles covering IHS billing processes, including:

  • How to use Stripe Payment Links

  • Managing and sending Invoices

  • Best practices for secure payments

  • Troubleshooting common billing issues

These articles are written to be clear, practical, and directly applicable, whether you are a returning customer or first-time user.

2. Explore Gameplay & Project Guides

For partners and communities using IHS services—such as Groningen Roleplay (GRP)—the portal includes:

  • Gameplay instructions

  • Integration information

  • Server-related guidance (e.g., IHS-style rules, law enforcement guides, city systems)

  • Project-specific updates and documentation

These guides are built to help staff teams and players navigate systems easily and consistently.

3. Submit Support Requests Through a Modern Ticketing System

The new ticketing interface allows users to create structured support requests with improved clarity.
Features include:

  • Category-based ticket submission

  • Faster routing to the correct department

  • More predictable response times

  • Better follow-up and case tracking

A Step Toward Better Service Quality

The launch of the Helpdesk Portal marks a significant step in the evolution of IHS support services.
By centralizing documentation and communication, IHS aims to:

  • Reduce waiting times

  • Improve accuracy in responses

  • Provide clearer guidance

  • Strengthen communication with users, partners, and community teams

The platform will continue to grow, with new help articles and additional service features being rolled out regularly.

Access Now Available

The IHS Helpdesk Portal is available to all users as of today.
Customers, partners, community teams, and technical administrators can begin using the platform immediately.

IHS looks forward to improving the support experience for everyone using its services.

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