Cookie Policy

Effective Date: December 3, 2025
Entity: IHS Entertainment Group ("IHS", "we", "our", or "us") 

1. Introduction

This Cookie Policy explains how IHS Entertainment Group ("IHS", "we", "us", "our") uses cookies and similar tracking technologies on all websites, web applications, dashboards, portals and online services operated by IHS.
This policy should be read together with our Privacy Policy and Terms of Service.

By using any IHS service, you agree that cookies may be placed on your device in accordance with this policy, unless you disable them through your browser or consent management settings.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website or use a web application. They are used to make websites function properly, improve performance, enhance user experience, and provide analytics or personalised content.

We also use similar technologies such as:

  • Local Storage

  • Session Storage

  • Web Beacons / Pixels

  • SDK-based tracking (for apps)

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for our websites and portals to function. They cannot be disabled in our systems.
Examples:

  • Authentication and session management

  • Security and fraud prevention

  • Load balancing and service availability

3.2 Performance & Analytics Cookies

We use analytics tools to understand how visitors use our services so we can improve performance and features.
Examples include:

  • Visit duration

  • Pages accessed

  • Interaction behaviour

These cookies do not collect personally identifiable information unless explicitly provided through our services.

3.3 Functional Cookies

These cookies enable enhanced functionality and personalisation.
Examples:

  • Saving user preferences

  • Language or region selection

  • Remembering login sessions (optional)

3.4 Advertising & Marketing Cookies

IHS itself does not run targeted advertisements, but our websites may integrate third-party technologies that use cookies to deliver:

  • Analytics-based recommendations

  • Service integrations (e.g. embedded media, payment processors)

These third parties may set their own cookies according to their own policies.

4. Third-Party Cookies

Some cookies are set by trusted external partners such as:

  • Stripe (payments & invoicing)

  • SCNX / Scootkit (support systems)

  • Social media embeds (YouTube, X/Twitter, Discord widgets)

  • Security providers (e.g., Cloudflare)

Each third party has its own privacy and cookie policies. We advise reviewing them for more detailed information.

5. How We Use Cookies

IHS uses cookies for the following purposes:

  • To ensure stable, secure, and functional access to IHS services

  • To maintain user sessions in portals such as billing, helpdesk, and user dashboards

  • To monitor system performance and detect service issues

  • To improve navigation, content delivery, and overall user experience

  • To analyse aggregated traffic and usage statistics

  • To support external service integrations used for gameplay, hosting, or community services

6. Managing Your Cookie Preferences

You may choose to disable or remove cookies via your browser or device settings.
Please note that:

  • Strictly Necessary Cookies cannot be disabled, as they are required for service functionality

  • Disabling certain cookies may result in reduced functionality or inability to access certain IHS services

For steps on managing cookies, consult your browser documentation (Chrome, Firefox, Edge, Safari, etc.).

If IHS offers a consent banner, you may update your preferences at any time through that interface.

7. Data Retention

Cookies are stored for as long as necessary for their purpose:

  • Session cookies – removed after your session ends

  • Persistent cookies – stored for a defined period or until manually deleted

Retention periods vary per cookie type and provider.

8. Updates to This Cookie Policy

IHS may update this Cookie Policy periodically to reflect:

  • Changes in technology

  • Legal or regulatory requirements

  • Enhancements in our services

Updated versions will be published on all relevant IHS platforms with a revised "Last updated" date.

9. Contact Information

If you have questions regarding this Cookie Policy or our data practices, you may contact us via: